
We hear a lot about planning for expected peaks in demand such as Christmas and Black Friday, but what about those unexpected peaks that suddenly creep up on us out of nowhere? You may have some contingency plans in place in the event that this happens, but if not, it could get a little crazy. Packing quality could reduce as busy packers rush to fulfil orders, processes could be thrown out the window, and so on. This can ultimately cause late deliveries, a poor customer experience and a negative impact on the environment, not to mention a shortage of products on the market.
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